Shipping and Returns

WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 4-6 working days for

order to be delivered. Normally orders placed before 1pm on a business day, we aim to ship the 

same day, providing card security checks are complete, payment received and stock availability 

is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on 

Sunday or during Holidays are dispatched the following Monday or next working day. During 

busy times, such as holiday periods, there can be processing and shipping delays.

  The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses 

require one or more additional days to deliver. Orders requiring engraving or any customization 

will require additional time and will be shipped in 10 working days.

For shipments delivered outside MUMBAI, the customer’s state may charge an OCTORI Duty on 

the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTORI Duty charged by your state government. 

We are unable to predict which shipments will be assessed these fees or the amount of the fee 

that may be charged. In cases of refusal, either the cost of the goods or return service costs will 

be assessed.

International Shipping:

Please mail us at {} if any question.    

 Cancellation of Order by User

• Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling 

your order, you will have to get in touch with our Customer Support Team by sending an email to 

( giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been "processed" 

by us, the order cannot be cancelled. {} has complete right to decide 

whether an order should be cancelled or not. Also, the customer agrees not to dispute the 

decision made by { } and accept { } decision 

regarding the cancellation.

In case of Perishable Goods

In case if a customer wants to cancel the order for a perishable products, the cost of the products 

will have to be borne by them.

In case of Gift Certificate

Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days 

of purchase.

Cancellation of Order by { }

<< >> reserves the right to refuse or cancel any order placed for a 

product that is listed at an incorrect price or for any other reason. This shall be regardless of 

whether the order has been confirmed and/or payment been received. The 100% payment shall 

be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete 

name or address or recipient not available or any other related reason) any extra cost spent by 

<< >> for re-delivery shall be claimed from the User.

Replacement/ Return Policy by { }

In one day for the following:

1. If the book is torn or damaged.

2. Wrong edition is delivered.

It is advised to check the book when it is delivered.

We take stringent measures to ensure that the items delivered to you are in perfect condition. 

However, there is a remote possibility that:

• the item may be damaged during transit

• or there might be a manufacturing defect

• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the 

request for replacement / return of item is made within the stipulated time-frame as given below. 

No returns or replacements will be allowed after the order is processed, except for the reasons 

given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after 

receiving our confirmation for the return, you are requested to send the item back to us. We will 

then arrange for the replacement of the item through our logistics partner. We shall not be 

responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:

• Replacement request must be made within 1 day of purchase.

• There are no extra shipping charges for the delivery of replacement items for the reasons 

mentioned above.

• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case 

the delivery is not executed during all the three attempts, due to recipient not available / premises 

locked, etc., the customer shall still be charged for the order.

• In case of perishable items or custom-made non-perishable items, neither { } nor our enabling partners will be able to accept any returns or 

replacement of such items.

Refund Policy by { }

Cases of goods unavailability or service problem:

• If the item sent for replacement is not available, we will try to give you best possible 

alternatives, but at the end choice of customer will be final

• If the order is confirmed by us and order is not able to ship the product on time, then we give 

refunds to customer, if customer demands

• 100% refund will be given, if product is not available or vendor is not able to ship the products

Cases of customer demanding refunds:

• Refund will be 90% of Order Cost, in case of customer doesn't want suitable and available 

replacement of product.


An email notification will be sent once the return has been processed.

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